Sewage cleanup
Sewage incidents need prompt attention. We isolate the affected area, remove compromised materials, and clean with your household or business in mind.
A safety-first response for contaminated water
Sewage backups and other Category 3 water events require different decisions from a clean-water leak. The water may contain microorganisms and other contaminants, and affected materials should not be handled as though they only need to dry. Keep people and pets away from the area and avoid using fans that could spread contamination before the site is assessed.
The initial response focuses on controlling access, identifying the affected boundary, and removing contaminated water and unsalvageable porous material. Carpet, pad, drywall, insulation, and contents are evaluated according to exposure and condition. Hard, nonporous surfaces may be cleaned and treated using procedures suited to the loss.
Personal protective equipment, containment, and careful debris handling help protect occupants and workers. The area may also require cleaning, odor-control steps, and structural drying after contaminated materials have been removed. Drying alone is not a substitute for appropriate removal and cleaning when sewage is involved.
Backups can result from a building drain issue, municipal system problem, or storm-related condition. A plumber or other qualified professional may be needed to correct the source before restoration continues. We explain the restoration portion of the work and help you understand when another trade should be involved.
Do not use household cleaners, shop vacuums, or ordinary fans in a sewage-affected area. Keep HVAC systems from moving air through the space when contamination may spread, if this can be done safely. Tell us which fixtures backed up, when the event began, and whether water reached adjacent rooms or contents.
A considered response starts here.
Whether this is your first call or the next step after a difficult night, we will keep the conversation useful and direct. Call as soon as you notice the problem so we can discuss source control, safety concerns, and the areas that may need inspection.
Talk with our teamCategory 3 water response
We start by understanding the source, water category, timing, and areas the loss may have reached.
Safe removal and cleaning
We choose extraction, drying, containment, or removal methods for the conditions and materials we find.
Odor and affected-area treatment
We monitor the work, document important conditions, and explain what matters before the next phase begins.
Water losses often involve more than one service. Explore the related options below, or call us to describe the property and we will help you identify the most useful starting point.